Frustrated! eBay Tech Support!!

I'm not sure about you, but I've generally disliked tech support and customer support and whatever they call it nowadays. Everytime I call or write an email asking about something, they have to treat you like an idiot. For example, I would call customer support for my Internet Service Provider about my internet not working or something, and they would be asking you stupid questions like "Did you turn on your computer?", "Did you turn on your modem?" I mean, seriously, do I sound like an idiot? So nowadays, when I call tech support, before they even open their mouth to ask me retarded questions, I would begin by telling them "Everything is plugged in and turned on. I've also tried resetting the machines at least twice..." and all other stuff that I've actually done. Usually, that works pretty well, both by phone and by email.

But obviously NOT with eBay Canada tech support!!

About 2 weeks ago, my email provider decided to change some stuff causing me to have to change my email and everything. It was somewhat of a drag, but none the less, it was not much of a problem for most sites I have used. However, with all the security and blah blah blah's, eBay would send both your old and new email addresses an email. For the old address, it would say that you have requested to change your email and stuff. And for the new address, it would have a confirmation link/number so you could go on their site to confirm with it and with your credit card number.

Well, nothing's wrong with that except that I didn't get my confirmation email!!

So I wrote eBay tech support saying that I didn't get it, and would like to know if there's another way to do this. Well, that's when hell began. I received the first email back with a long list of instructions telling me how it might be in my spam/junk mail, and how I should go about looking for it. Ok, first sign of treating me like a retard...

But you know, there are people out there who doesn't know about these things, so I patiently replied to say that I couldn't find it in my junk/spam mailbox, and I'm pretty sure that I did not type in the email address incorrectly. About 2 days later, I got a reply, and this time, guess what they said.

They told me that if the confirmation link in the email doesn't work, how I could go to this page on eBay to use my confirmation number in the email!!

God... I specifically said that I did NOT receive the email, and that's what they wrote me. So, still in a relatively nice tone, I wrote them back saying that I haven't received the email, so there is no confirmation number I can find to do whatever they advised me to do.

Email #3 from them has ANOTHER copied and paste instructions on how I may find the email in the spam/junk mailbox!!

Great! We were running around in circles aren't we. So, being pissy little me, I wrote them an email back stating and listing the things I've told them before: I did not receive an email, it's not in the junk/spam mailbox. And I've even made my email in bold and red with bigger fonts than usual, just in case they were blind.

Email #4 said that they were sorry that I'm frustrated and suggested that I use the freakin' confirmation number that I didn't receive on this stupid fuckin' page on their website to confirm the email change.

Seriously, WTF? Do they even read my email at all? Do they do ANYTHING other than copy and pasting instructions and treating people as if they are morons? Gee, I really don't understand what eBay's paying them for.

*sigh* I'm begining to wonder if the tech support people for eBay Canada are actually robots... Stupid robots that runs on Windows 3.2 or something.